Person-centred care means starting with the individual, not the task list. Rather than fitting someone into a fixed routine, support is shaped around their own preferences, history, culture and goals.
In practice, this means asking what a good day looks like for that person, understanding the routines that matter to them, and building a support plan that protects choice and independence wherever possible.
It also means consistency — being supported by carers who already know your preferences makes a genuine difference to comfort and trust, especially for people living with dementia or communication needs.
