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Luminous Support — Better Care. Brighter Lives.
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Luminous Support — Better Care. Brighter Lives.

Person-centred domiciliary care and supported living across Tower Hamlets, London — support designed around the person, not the timetable.

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Contact

  • 25 Cabot Square, London, E14 4QZ
  • 07722 950 467
  • info@luminoussupport.co.uk

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© 2026 Luminous Support Limited. Company No. 14906345. All rights reserved.

Registered office: 25 Cabot Square, London, E14 4QZ

A support worker showing a client their personalised care and support plan document on the sofa
  1. Home
  2. How It Works
How It Works

A simple, honest journey — built around you

From first contact to ongoing support, every step is designed around your needs, routines, choices and desired outcomes.

  1. 1

    Talk to Us

    Call, email or submit an enquiry. We'll listen and explain how we can help.

  2. 2

    Understanding You

    We take time to learn about your needs, routines, preferences, goals and aspirations.

  3. 3

    Assessment

    We work with you to understand exactly what support is required.

  4. 4

    Personalised Support Plan

    Together, we create an outcome-focused support plan built around you.

  5. 5

    Introduce Your Support Team

    Where possible, we match carers and support workers to your needs and preferences.

  6. 6

    Start Support

    Your support begins — consistent, reliable and centred on your routine.

  7. 7

    Review & Improve

    We regularly review outcomes, quality, safety and satisfaction, adjusting support as your needs change.

Timelines vary depending on individual circumstances and, where relevant, local authority assessment processes — we'll always be upfront about what to expect at each stage.

FAQs

Common questions

Domiciliary care (sometimes called "care at home") is support delivered in your own home, covering anything from personal care to daily living tasks, built around your routine.

Supported living enables you to live in your own tenancy with the right level of support to manage daily life, build skills and stay connected to your community — rather than moving into a residential setting.

We support adults aged 18 and over, including people with physical disabilities, learning disabilities, autistic people, people living with dementia and people with mental health needs.

Yes. Our domiciliary care and personal care services are delivered in your own home.

We start by understanding your needs, routines and goals, then work with you (and your family, if you wish) to create an outcome-focused support plan that reflects your choices.

Yes, we welcome family involvement where the person we support wants this, and we collaborate closely with families throughout the support journey.

Yes. Our daily living support covers household tasks, shopping, meal preparation, appointments and building practical skills for greater independence.

Yes. Our community and social inclusion support helps people access local facilities, maintain friendships and stay involved in activities that matter to them.

You can call us, email us or complete our online enquiry form. We'll get back to you to talk through what support might look like.

Local authorities, healthcare professionals and other referral partners can get in touch using our referral enquiry form or by contacting our team directly.

We offer respite and overnight support, arranged individually with our team — please get in touch to discuss availability for your situation.

We primarily operate across Tower Hamlets, London E14. If you're unsure whether your postcode is covered, please contact us and we'll let you know.

Ready to take the first step?

Talk to UsRequest Care